January 2008

Dear Henry, there was a technician by the name of Christopher who came last Friday evening to fix my visiting Prof's PC. Many thanks to you and your team very much for the prompt answer to our request for help. Really appreciate it very much!
Mr. Teo Fang Pin, Administrative Officer, Division of Engineering and Technology Management

Dear Jeff, much thanks for the helpful instructions. The programme is working now. Best wishes for a bright and fulfilling 2008 to you and yours.
Assoc Prof Ngiam Tee Liang, Social Work

Hi Jeff, thanks for the assistance and I appreciate your patience and follow-up!
Assoc Prof Lim Kim Geok Vivien, Business

Thanks, Sheryl for your prompt reply
Mdm Tan Swee Lan, Laboratory Technologist, Industrial & Systems Engineering

Thanks Sheryl for your very prompt action. Much appreciated.
Mdm Aniza Binte Abdul Wahid, Assistant Manager, Biochemistry

Dear Rocelyn, thanks for your prompt actions.
Mr. Teo Leong Kai, Laboratory Technologist, Chemistry

Dear Janet, thank you so much for your prompt response. I managed to change it! Thanks a lot!
Ms. Teau Hai Mi, Administrative Officer, Communications and New Media Programme

Dear Janet, many thanks for your prompt response. Much appreciated.
Ms. Cecilia Villenguez, Management Assistant Officer, Office of Human Resources

Dear Jeff, many thanks for your prompt assistance!
Ms. He Simin, Mangement Assistant Officer, Risk Management Institute

Hi Charisse Timbal, thanks for the prompt reply and action, appreciate it. You too have a nice day!
Mr. Michael, NUS Undergraduate

Dear Mr Jeff Hua, thank you so much for your prompt reply. I really appreciate your help in this matter. Thanks again.
Ms. Jenalyn Liu, NUS Undergraduate

Hi Jeff, thanks for your very prompt reply!
Mr. Mok Ying Ren, NUS Undergraduate

Dear Charisse, thanks a lot for your friendly assistance on the password retrieval! I managed to access the website and accomplished course biding. thanks! and all the best!
Mr. James Zhang, NUS Undergraduate

Dear Janet: thanks very much for your detailed instruction and prompt response. I've changed my password.
Mr Zhang Mingjun, NUS Undergraduate

HI Ms.Janet Lobusta, thank you very much for your prompt reply.
Mr Tariq, NUS undergraduate

Dear Mr. Hua, thank you for the prompt reply, really appreciate it.
Mr. Keoh Wei Pieh, NUS Undergraduate

Hi, Sheryl, the link is very helpful. Thanks. Also thank u very much for your patience during our telephone talk.
Mr. Wang Dong, NUS Undergraduate

February 2008

I guess you guys never get thank you-s for all the hard work you put in. So...THANK YOU SO MUCH! We wouldn't have such a good system without you guys.
Ms. ShalinaBte Mohamed Latiff, NUS Undergraduate, Arts & Social Sciences

Dear Rocelyn Angeles, thanks for your prompt reply.
Dr. Pallayil Venugopalan, Deputy Head (Resources) ARL,TMSI

Hi Jeff, thank you so much for your prompt action.I really appreciate it. I have followed the step and it worked!Thanks again Jeff. You made my day!
Mrs. Ramasperi Somasundram, Management Assistant Officer, Office of Financial Services

Dear Charisse, many thanks for your prompt action.
Prof. Shoba Ranganathan, Chair of Bioinformatics Department of Chemistry and BiomolecularSciences, Biomolecular Frontiers CoRE & ARC Centre of Excellence in Bioinformatics

Dear Janet, noted. We are grateful to your prompt assistance in this. Thanks!
Mr. Teo Fang Pin, Administrative Officer, Division of Engineering and Technology Management

Thank you Janet for your prompt help.
MdmK Kalaichelvi A/P C Krishnan, Management Assistant Officer, Asia Research Institute

Thanks Rocelyn for your prompt assistance.
Ms. Diana Tan, Senior Administrative Officer, Office of Student Affairs

Dear Sheryl, thanks for your swift action!
Ms. Evelyn Chia Assistant, Manager, Registrar's Office

Hi Jeff, thank you for your prompt escalation of the case to the administrator as well as your respond.
Mr. Wei Jian, Chee, Management Assistant Officer, NUS Enterprise

Thanks for the speedy assistance. Followed your instructions and is able to log into system.
Mr. YEO Eng Kwan, Counsellor, CounsellingCentre, University Health, Wellness and Counselling Centre

Many thanks Janet & Monica for both your prompt attention and kind assistance.
Ms. Lee Soo Leng, Secretary to Head, Department of Mechanical Engineering Faculty of Engineering

Thank you so much for the prompt reply!
Mdm Rama, Office of Financial Services

Dear Jeff, thanks for the prompt reply again. I am able to connect to the NUS domain now, after using the NUS Join Domain Utility. Many thanks for your kind assistance in this matter. Really appreciate it!
Mr. Teo Fang Pin, Administrative Officer, Division of Engineering and Technology Management

Hi, tested and it running ok. Thank You for the swift action.
Mr. Yong Chee Ann, Specialist Associate, Centre for Instructional Technology

Thank you very much for the quick response & action!
Mr. Arthur Tadena Systems Engineer, Centre for Quantum Technologies (CQT)

Hi Rocelyn, Thank you for your prompt reply…. thanks for your help!
Ms. Yi Jun, Undergradute

Dear Ms Sheryl Agustines, thanks so much for your help. Your prompt responses were deeply appreciated
Mr. Ho You De, Alwin, NUS Undergraduate, Arts & Social Sciences

Hi, the problem has been solved. Thank You very much for your prompt service.
Mr. KonduruSuresh, NUS undergraduate

Dear Janet Lobusta (Ms), thank you for your prompt response.
Mr. IwanSoehendro, NUS Undergraduate

Dear Lenz, thanks for getting back to me. Especially I know you are quite busy. Very appreciate your kind help!
Mr. Zhang Rong, System Analyst, Computer Centre

March 2008

Dear Fit, thank you very much for the help you rendered me this morning. Thank you for your patience in helping me to solve my email problems and for your excellent customer service skills. It’s really nice to hear an uplifting and confident voice giving me instructions over the phone.
Ms. Jean Liew Zhiqu, Administrative Officer, Office of the Provost

Dear Lenz, Thank you for your note and determination to solve the problem. I do appreciate the efforts you all make to provide a flawless service.
Prof Stella Quah, Sociology Dept

I have been assisted by Kelvin over there and have to say he is one of kind who really cares about needs of us--at individual level. It is very nice to know that we can get a quality service as he has done for me. Thank you very much for your help.
Ms. Reiko Yamagishi, Teaching Assistant, School of Computing

Hi Rocelyn, thanks for patiently taking me through this whole renewal process.
Ms. Chan Ng Chye, Deputy Registrar, Registrar's Office

Thank you so much, Janet-CCEHELP. Big, big help.
Ms. Juliana Juraimi, Management Assistant Officer, Office of Student Affairs

Many thanks thanks for your prompt action. With much appreciation!
Ms. Adeline Loi, Management Assistant Officer, Communications and New Media Programme

Dear Sheryl Agustines, thank you very much for your patient and kind assistance.
Dr. Yang Hai, Research Fellow, Materials Science and Engineering

Thanks Charisse for your prompt assistance.
Mrs. Chye-Lee Soo Leng, Management Assistant Officer, Mechanical Engineering

Dear Janet, thanks for the prompt action!
MS. Gay Geok Ling, Evelyn Administrative Officer, Medicine Dean's Office

Hi Janet, thanks for the fast response. My computer is up and working now. Great job!
Ms Chow Chin Ming, LabotatoryTechnologist

Dear Ms. Nur Fitria, thank you so much for helping me to transfer my mails from my staff to student acct. It was a great relief for me!
Mr. Sabanayagam Charumathi, NUS Undergraduate

Dear Charisse Timbal, thank you very much for your prompt attention.
Ms. Monica Wong, Management Assistant Officer, Computer Centre

Thank you Sheryl for your prompt assistance!
Ms. Elizabeth V. Cardoza, Senior Lecturer, Communications and New Media Programme

Dear Jeff, thank you for your prompt reply and advice in the matter.
Mr. Shawn Chang Thiam Hu, Dean's Office, Yong Loo Lin School of Medicine

Hi, thanks for the prompt actions! The printer is working very well
Ms. Khatini Anuar, Management Assistant Officer, Department of Economics

Dear Jeff, thank you for the prompt reply and explanation. We shall take note to activate the free voicemail services in future when applying for IP phones. Appreciate your help!
Mr. Teo Fang Pin, Administrative Officer, Division of Engineering & Technology Management

Dear Charisse, thank you for your prompt reply. I have managed to uninstall Trend Micro and install my own anti-virus program. Thanks for your help!
Ms. Cheryl Lim, NUS Undergraduate

Many thanks for your kind and timely assistance.
Dr. Bo Zhiyue, Senior Reserch, Fellow East Asian Institute

Hi Janet, thanks for your prompt support.
Mr. Jason Ling, NUS Undergraduate

Dear Janet, thank you very much for the prompt response.
Ms. Mallika, RAGU, Department Secretary, Department of Medicine

Thanks so much for your quick response!! Much appreciated!!
Ms Lynn Tan Assistant Manager, Arts & Social Sciences Dean's Office

It works! Thanks for your prompt action.
Ms. Miskiah Rahmat, Management Assistant Officer, Loans & Membership Services, Central Library

Hi Rocelyn, thanks much for the prompt action.
Mr. Wei Jian, Chee Management Assistant Officer, NUS Enterprise

April 2008

Hi Rocelyn, thank you so much for everything you did for me both yesterday and this morning in sorting out my problems with my Outlook Express program. Your advice has proved to be so useful and your patience, working with such a technological Philistine such as me, is hugely commendable. NUS is very fortunate to have you on its staff. Many thanks once again for the time and effort spent on solving my case.
Dr.MalcolmH. Murfett, A/P in History

Dear Lin Tee and Kelvin, (Please extend BMO's thanks and appreciation to Kelvin. His name is not in the database) Thank you for helping us at BTC Business Management Office with the Fujitsu notebook. Both your helpfulness and promptness from the time Edmon called to enquire to the installation of the necessary software into the laptop are greatly appreciated.
Ms. Audrey Wong Swee Chin (Head, BMO), Senior Manager, Bukit Timah Campus Management Office

Thank you very much Rocelyn, you are very helpful indeed. I felt so bad that you have to sacrifice your meal time to help me; I really appreciate your kindness and patience with me. Thank you very much.
Mdm. Juline Singorahardjo, Management Assistant Officer, Central Library

Dear Lenz, so far so good. Thanks so much for your prompt response and great assistance. Greatly appreciated by all of us here!
Ms. Soon Kim Choo, Operations Manager, Lee Kuan Yew School of Public Policy

Dear Nur, thanks for the instruction. It work! Thanks for all the helps & your prompt action. Well done & keep up with the good work.
Mr. Seow Chye Seng, Specalist Asociate, Arts & Social Sciences Dean's Office

Hi Marmelie, thank you very much for your help and patience. .Great work!
Mrs. Sivaneswari Raj, Management Assistant Officer, Chemical and Biomolecular Engineering

Dear Rocelyn, thank you so much for your help. You gave very clear and systematic instructions. Your patience and assistance are much appreciated.
Ms. CammieTan Career Advisor, NUS Career Centre, Office of Student Affairs

Thanks, Janet! Really appreciate your quick response to our urgent request.
Mr. Muhammad GhazaliBin Sungit, Laboratory Technologist, Mathematics

Hi Rocelyn, thanks for your prompt actions…..it is greatly appreciated.
Mr. Lim Chong Guan, Manager, NUS Enterprise

Dear Janet, many thanks for the prompt reply. Really appreciate your help in this.
Mr. Teo Fang Pin, Administrative Officer, Division of Engineering and Technology Management

Dear Miss Lobusta, thank you very much for promptly getting back to me.
Prof. UttamSurana, Instituteof Molecular and Cell Biology Proteos

Dear Rocelyn Angeles, thank you for the quick reply.
Dr. Prahlad Vadakkepat, Assistant Professor, Electrical & Computer Engineering

Thanks Rocelyn & Monica for both your prompt action and assistance
Ms. Lee Soo Leng, Secretary to Head, Department of Mechanical Engineering Faculty of Engineering

Dear Ms. Rocelyn Angeles, thanks a lot for the prompt service.
Mr. Agarwal Krishna, NUS Undergraduate

Thanks for your prompt reply. Have a nice day too
Mr. Goh Lik Hao, NUS undergraduate

Dear Janet, Many thanks for the prompt assistance.
Mr. Vino Prabakaran, NUS Undergraduate

Hi Ms Janet, thanks for your prompt reply.
Mr. TajuddinBaharuddin, NUS Undergraduate

Dear Ms Janet, thank you very much for your prompt reply. Much appreciated.
Dr Cheryl Lau, Surgery

Hi, I would like to take this opportunity to compliment an exceptional staff of NUS IT Care, Mr Henry Chiew. His patience and wonderful service exemplified in his line of work was a great help to me when I was unable to view incoming e-mails pertaining to my NUS alumni account. Henry's expertise and his remarkable problem-solving abilities are rare indeed. Most importantly he has displayed a positive attitude in helping end-users. I deeply appreciate the time and effort he has spent to follow-up on the issue. If the quality of a firm's employee is an indication of future success, then NUS IT Care has a very bright future. Keep up the good work!
From: Ms. Chong yan Pheng Christina NUS Undergraduate

Dear NUS IT Care Services, I would like to thank your assistance, especially from Mr Henry Chiew for the help rendered. I was impressed by his patience and quick solutions offered to retrieved my lost-yet-found inbox folder. Guess I have one less reason to dislike NUS, but to like NUS even more! Kudos! Will spread this efficiency among my NUS MBA friends. Lastly, thank you so much.
From Mr. Goh Chun Keong NUS Undergraduate

Dear Fit, thank you so much for the help you had rendered me in the last two occasions when I had problems with my computer. I am highly impressed with your knowledge and quality of service. Well I owe you one although it is your job, anytime if you could please let me know and I would like to invite you for lunch. Once again great support and thank you!
From: Mr. Ravindrans/oSockalingamManager Office of Safety, Health and Environment

Dear Miss Nur Fitria, Thank you very much for the prompt service by IT Care, I am most impress and grateful.
From: Ms. Zubaidah Binte Mohamed Ramdzan NUS Undergraduate

Hi Marnelie, my Outlook is working fine today. It’s great! Thanks for your help, really appreciate it. I realized that you are the kind IT staff who helped me yesterday and another time earlier this week –because I recognized your voice. Thanks again and have a good day!
From: Ms. Tan Hsien-Li Teresa Research Fellow Law

Dear Henry, I am really touched with the kind of service you provide all the time.
From: Mrs. Anna Robinson Management Assistant Officer Engineering Dean's Office

Thank you for all the work done and the speedy action!
From: Mr. Chiu Kok Onn System Analyst Arts & Social Sciences Dean's Office

Dear Rocelyn, thanks a lot for your speedy reply and help. This is good news for Jowis.
From: Ms. Cheryl Lim Manager Arts & Social Sciences Dean's Office

Many thanks Janet & Monica for both your prompt action and assistance.
From: Ms. Lee Soo Leng Secretary to Head, Department of Mechanical Engineering Faculty of Engineering

Hi Janet, thanks for all your support (including getting the email account set up at a fast pace) –it is much appreciated.
From: Mr. Lim Swee Ann Raphael Deputy Director Development Graduate Medical School

Hi Sheryl, thank you so much for your prompt assistance. Really appreciate it.
From: Mdm Arinawati Binte Shariff Management Assistant Officer Central Library

Dear Janet, thank you for the prompt reply.
From: Mrs. Chan Yee Ngoh Management Assistant Officer Biological Sciences

Hi Sheryl, thank you for your prompt response.
From: Mr. Antoni NUS Undergraduate

Hi Janet, thank you for the prompt action, appreciate it.
From: Mr. Muthu Ramanathan Research Operations Duke-NUS Graduate Medical School

Thank you very much for your help and prompt replies.
From: Mr. Viknesvari Pichemuthu NUS Undergraduate Arts & Social Sciences

Dear Sheryl, thank you so much for your kind and exact solution. It works well now and I really appreciate your help!
From: Ms. Zheng Haining NUS Undergraduate

Hi Nur, it works now by using the way you provided. Thank you very much for your patience and help!
From: Mr. Lu Wei Han NUS Undergraduate

Many thanks Janet & Monica for both your prompt action and assistance.
From: Mrs. Chye-Lee Soo Leng Management Assistant Officer Mechanical Engineering

Thank you Janet for your prompt reply and help.
From: Mdm K Kalaichelvi A/P C Krishnan Manaagement Assistant Officer Asia Research Institute

Hi Nurfitria, thanks much for your help and patience.
From: Dr, Hong Yee Shiun, Ryan Assistant Prof Psychology

Dear Charisse, many thanks for your prompt assistance.
From: Ms. Maria Chong HooBeng Management Assistant of Officer Chemistry

Thanks Janet for your prompt assistance.
From: Mrs. Chye-LeSoo Leng Management Assistant Officer Mechanical Engineering