Duties & Responsibilities

Administration

• Perform and oversee the operations of the Student Services @ BTC to provide excellent customer service.
• Periodic review of processes to meet evolving needs.
• Prepare periodic reports and statistics from the Customer Relationship Management system, Electronic Queue Management system and other in house IT system.
• Liaise with vendors for supplies and services.

Customer Service

• Constantly improve service culture and performance through KPI tracking and analysis.
• Lead team in professional and personable service delivery.
• Meet the service standards established for counter, telephone, emails and web-site.
• Establish needs of customers and actively seek to exceed their expectation.
• Enhance the physical environment of the centre to provide a pleasant and comfortable service experience.
• Strategise collation of customer feedback to ensure continuous improvement.
• Identify suitable training courses for team members.
• Create Quality Service Manual to maintain quality service delivery.

Communication

• Carry out periodic review of content hosted on website, FAQs and printed collateral.
• Manage correspondence and communication with stakeholders.

Public Relations

• Establish effective working relationship with faculties and departments to evolve a seamless student service at Bukit Timah campus and Kent Ridge campus.
• Communicate service standards to partners and promote common targets.
• Work with faculties and departments to evolve a seamless student service across the university.
• Conduct periodic dialogues with partners and students.

Student Activities

• Engage student groups in Bukit Timah campus to organise or facilitate activities to bring vibrancy to Bukit Timah campus.

Finance

• Assist the Section Head to plan and manage the budget for Student Services @ BTC.

Human Resource

• Assist the Section Head to manage a team of staff including their recruitment, appraisal, counseling and career development.
• Plan and source for casual manpower to meet cyclical peaks.

Others

• Participation in Working Committees and other duties as assigned.

Requirements:

• University degree with at least 3 years experience in customer service;
• Analytical, possess good process, communication and interpersonal skills;
• Commitment to customer service and continuous quality improvement;
• Cheerful and pleasant disposition;
• Driven and creative in undertaking start-up projects;
• Resourceful with good organization and planning skills

Download Application Form.
For application or enquiries NUScareers_executive@nus.edu.sg

Duties & Responsibilities

• Provide advisory to the 10 NUS Faculty Clubs.
• Engage staff advisors of Faculty Clubs in taking ownership of supervising/ approving events and projects organised by the respective student clubs.
• Provide advisory and guidance on the management and activities of the NUS Graduate Students' Society.
• Oversee and monitor the use of the Graduate Students' Activity Fee to provide useful initiatives and activities benefitting the NUS graduate student population.
• Undertake review of constitutions for NUSSU and Constituent Clubs.

Requirements:

• Degree in any discipline with at least 4 years of relevant work experience;
• A strong command in spoken and written English;
• Competency in facilitation and project management;
• Passion in working with students in a cross-cultural environment;
• Able to multi-task;
• Forward looking team player with ability to work independently

Download Application Form.
For application or enquiries NUScareers_executive@nus.edu.sg

Duties & Responsibilities

• Conduct workshops in areas such as career planning, resume and cover letters writing, interview skills and other soft skills
• Conduct career counseling sessions to help undergraduates, postgraduates and young alumni explore relevant curriculum and careers that match their interests, values and skills
• Obtain employment opportunities for students and support employers in their internships and graduate recruitment activities
• Assist the NUS Career Centre in the organization of student and employer events e.g. Career talks, On-campus interviews, Career Fairs, Networking sessions etc
• Write and edit career materials and articles for students
• Conduct research on student career needs
• Engage and liaise with NUS faculties and departments
• Any other student related matters

Requirements:

• A recognized bachelors/masters degree, preferably in Science
• Advising or counseling experiences will be advantages
• At least 3-5 years of relevant work experience in teaching and/or human resource recruitment/ management/ development, preferably from the pharmaceutical, healthcare, biomedical or banking industries
• Passion for teaching with a high level of energy to engage bright, highly-driven students
• Able to work independently as well as in a team to meet tight timelines and achieve goals
• Excellent interpersonal, verbal and written communication skills
• Versatile and able to work under pressure and a good team player
• Gives attention to details and able to multi-task
• IT savvy, proficient in the use of CRMs and other computer software
• Familiarity with social online mediums

We invite interested candidates to email your resume to careers@nus.edu.sg with the subject heading 'Career Advisor Position'.

We regret only suitable candidates will be notified.

Download Application Form.