Resources

Collection of Keys

During Office Hours

If you are collecting the keys during office hours, please bring along a copy of your allocation/viewing letter to Kent Vale Maintenance Office. Kent Vale Maintenance Office is located at Geranium Block, 101 Clementi Road.

After Office Hours

If you are collecting the keys after office hours, please bring along a copy of the allocation/viewing letter and proceed to Kent Vale Security Post. It is located at Kent Vale Estate (after Geranium Block).

Transport

To get to Kent Vale, you can take the Internal Shuttle Bus service or public buses nos. 33, 183 or 188.

Instruction for Movers

1	Bulk deliveries and house movers should be carried out during the following hours: Monday - Saturday: 9:00am - 6:00pm Sunday and Public Holidays: 10:00am - 5:00pm
2	Faculty member must complete the “Application for Bulk Delivery or House Movers” form at least two (2) working days before the actual date of moving/delivery. After you have completed this form, simply go to the top of the page and click “Save and Close”. The form will be automatically submitted to OHS.
3	If you have additional information to support your application, simply click on “Attach File” at the top of the above webpage to attach the information.
4	A confirmation email will be sent to you to inform you of the status of your application.
5	If your application is approved, a deposit of $100.00 in the form of a cheque (made payable to “National University of Singapore”) must be deposited with the Kent Vale Maintenance Office before the contractor is allowed access into the Kent Vale Estate. Otherwise, the Management reserves the right to refuse entry of any unknown personnel for purposes which cannot be verified.
6	All contractors and their workmen must report at the Kent Vale Security Post to obtain identification cards, and must wear their cards at all times.
7	Workmen carrying out deliveries/removals should use only designated lifts and staircases so as not to inconvenience Residents. Packing and crating materials must be disposed of and removed from the Estate by the faculty member on the same day that they are brought in.
8	Unwanted materials, debris, etc., should not be left in the corridors, lift lobbies, fire escape staircases or any other common areas in the building. Otherwise, they will be removed and the cost of removal will be charged to the faculty member concerned.
9	Faculty members are not allowed to tap water/electricity supply from the common areas.
10	Faculty members shall be responsible for the conduct and behavior of their appointed contractors.
11	If any area of the common property, building or equipment is damaged by the faculty member or the contractor in the process of moving/ delivery, the deposit will be forfeited and if the cost of repairs/ replacement is more than the deposit, the faculty member will be liable to pay the difference.

Services (Utilities & Other Services)

Utilities (Gas, Water and Electricity)

Partially-Furnished Apartments

You would already have water, electricity and supplies in your apartment when you move in.

If you are staying in a partially-furnished apartment, please transfer the utilities account to your name, so that the bills will be sent to you. To do so, please approach our staff at the Kent Vale Management Office.

You are required to bring along the following documents to the Kent Vale Management Office::

• copy of FIN card
• completed transfer form.

An initial deposit is also required upon opening of the account. Please visit SP Services website for more information.

Fully-Furnished Apartments

You would already have water, electricity and gas supplies in your apartment. The Office of Housing Services will send monthly statements to you upon request regarding the usage of these supplies.

Internet

Broadband services are easily accessed through Internet Service Providers (ISPs) or Wireless@SG, a nationwide program where users can enjoy free seamless wireless broadband access with speeds of up to 512kbps at most public places.

Partially-Furnished Apartments

There are three (3) internet service providers in Singapore. They are namely:-

• M1
• Singtel
• Starhub

Please check the respective service provider's website for a subscription that is suitable to your needs. NUS staff gets corporate discounts for subscribing to any of the service providers.

If you subscribe to StarHub, please note that your apartment already has 2 cable points provided for you - 1 in the living room and another in the master bedroom.

Fully-Furnished Apartments

You would already have broadband internet service in your apartment. The internet cable is located at the writing desk either in the 2nd guest bedroom or in the study.

Telecommunications

Local telephone calls are charged on a time-based scheme. International Direct Dialling (IDD) is available to more than 200 destinations in the world. There are International Calling Cards or a Pre-paid Calling Cards which allows you the convenience of making IDD calls from almost any phone at discounted rates.

Telephone services (residential and mobile) are widely used in Singapore, with the three main providers offering competitive subscription plans. NUS staff gets corporate discounts for subscribing to any of the service providers.

Partially-Furnished Apartments

There are three (3) phone service providers in Singapore. They are namely:

• M1
• Singtel
• Starhub

Please check the respective service providers’ website for a subscription that is suitable for your needs.

If you subscribe to SingTel for your residential phone line, please note that your apartment already has 3 telephone sockets provided for you - 1 in the living room, 1 in the study and another in the master bedroom.

Fully-Furnished Apartments

You would already have a telephone line with IDD facilities in your apartment. For more information on the rates and how to make local/international calls, please refer to Singtel's website. The Office of Housing Services will send monthly statements to you upon request regarding the usage of these supplies.

Condition of Apartment

Vacating residents are required to return the apartment to its original condition, reasonable wear and use excepted. Please note that damages and cleaning charges will be assessed based on failure to do the following:-

• Remove all trash from the apartment. Charges will be assessed if not completed by the resident.
• Remove all personal belongings/hired appliances. OHS will not bear any responsibility for the loss of items/belongings once you return the keys upon vacating the apartment.
• Restore all building defects or alterations (e.g. air-con hole, wire trunkings, light fittings, etc.) to their original condition.

Disconnect Utilities

Utilities

Partially-Furnished Apartments

Please arrange to terminate your utilities account before you move out of the apartment.

Please go to SP Services' website for instructions on how to terminate your utilities account.

Fully-Furnished Apartments

Please do not terminate the utilities account as it is maintained by the Office of Housing Services.

Internet

Partially-Furnished Apartments

Please contact your service provider and inform them of your intention to terminate the account.

• M1
• Singtel
• Starhub

Fully-Furnished Apartments

Please do not terminate the internet account as it is maintained by the Office of Housing Services.

Telecommunications

Partially-Furnished Apartments

Please contact your service provider and inform them of your intention to terminate the account.

• M1
• Singtel
• Starhub

Fully-Furnished Apartments

Please do not terminate the residential telephone account as it is maintained by the Office of Housing Services.

Cable TV

Partially-Furnished Apartments

Please contact your service provider and inform them of your intention to terminate the account.

• Singtel
• Starhub

Fully-Furnished Apartments

Please do not terminate the cable TV account as it is maintained by the Office of Housing Services.

File Change of Address

Please inform your family/friends/service providers of your new mailing address prior to your moving out.

Alternatively, you may arrange with SingPost to redirect your mails prior to your moving out.

OHS will not be able to hold mail for you. Also, it is not possible for us to allow you to have any further access to the mailbox once you are no longer a tenant at that address. Therefore, please be sure to file a change of address notice well in advance of your move-out.

Instruction for Movers

1	Bulk deliveries and house movers should be carried out during the following hours: Monday - Saturday: 9:00am - 6:00pm Sunday and Public Holidays: 10:00am - 5:00pm
2	Faculty member must complete the “Application for Bulk Delivery or House Movers” form at least two (2) working days before the actual date of moving/delivery. After you have completed this form, simply go to the top of the page and click “Save and Close”. The form will be automatically submitted to OHS.
3	If you have additional information to support your application, simply click on “Attach File” at the top of the above webpage to attach the information.
4	A confirmation email will be sent to you to inform you of the status of your application.
5	If your application is approved, a deposit of $100.00 in the form of a cheque (made payable to “National University of Singapore”) must be deposited with the Kent Vale Maintenance Office before the contractor is allowed access into the Kent Vale Estate. Otherwise, the Management reserves the right to refuse entry of any unknown personnel for purposes which cannot be verified.
6	All contractors and their workmen must report at the Kent Vale Security Post to obtain identification cards, and must wear their cards at all times.
7	Workmen carrying out deliveries/removals should use only designated lifts and staircases so as not to inconvenience Residents. Packing and crating materials must be disposed of and removed from the Estate by the faculty member on the same day that they are brought in.
8	Unwanted materials, debris, etc., should not be left in the corridors, lift lobbies, fire escape staircases or any other common areas in the building. Otherwise, they will be removed and the cost of removal will be charged to the faculty member concerned.
9	Faculty members are not allowed to tap water/electricity supply from the common areas.
10	Faculty members shall be responsible for the conduct and behavior of their appointed contractors.
11	If any area of the common property, building or equipment is damaged by the faculty member or the contractor in the process of moving/ delivery, the deposit will be forfeited and if the cost of repairs/ replacement is more than the deposit, the faculty member will be liable to pay the difference.

Inventory Check

Do contact the Kent Vale Management Office at tel. no. 67750669 at least a week before you move out to arrange for an inventory check. This inventory check should be conducted during office hours a day before your actual move-out date.

Keys and Car Transponder(s)

If you are staying at Kent Vale, the original back gate key(s) and car transponder(s) (when applicable) are to be returned to the Kent Vale Management Office on your move-out date.

If you are staying at Pandan Valley, please return the residents' card(s), car park label(s) and side gate key(s) to the Pandan Valley Management Office on your move-out date.

• Original keys (2 of each) to all doors of the apartment are to be inserted in the locks of all the doors (except for the keys to the main door, back door and letterbox key).
• Original keys (1 of each) to the main door, back door and letterbox key are to be handed over to the OHS staff conducting the inventory check.
• The 2nd set of original keys (when applicable) are to be dropped off in your apartment's letterbox (located on the ground floor of each block) after you have locked up the apartment.

A penalty fee of S$150.00 for each lost/non-returned back gate key and S$40.00 for each lost/non-returned transponder will be charged to the faculty member.

If your keys to the apartment are not returned/lost/not original keys, the apartment door locks will be changed and all replacement charges will be charged to the faculty member.

Occupancy fees will cease only when all keys have been returned to OHS.