FAQ
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Staff
FAQ for Staff
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Q: How do I apply for an accommodation in Kent Vale or Pandan Valley?
A: You would have been informed of your housing eligibility in your terms of appointment with NUS. To apply for University housing, please submit your request through the Human Resource Officer of the department/faculty that you are employed under in NUS.
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Q: Will utility supplies like water, electricity, gas, etc. be provided in the Faculty Housing?
A: Apartments for Visiting Faculty (i.e. Fully Furnished Apartments) are supplied with water, electricity & gas services. They will be billed for actual amount used at the end of every month.
For faculty members living in apartments for long term stay (i.e. Partially Furnished Apartments), the University will apply for utilities on their behalf first, and thereafter transfer ownership of the account to the faculty member when they move in.
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Q: Where can new faculty members collect the keys to their units?
A: Generally, arrangements for key collection would have been communicated to the new faculty members via email through the respective HR officer of the department.
Keys can be collected from the Kent Vale Maintenance Office during office hours (from 8.30am to 6.00pm, Mondays to Thursdays and from 8.30am to 5.30pm, Fridays, except public holidays).
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Q: Can faculty members request for front door gates/window grilles/insect screens to be installed?
A: Grilles may be installed for the front door/windows. Insect screens may also be installed for the windows. All grilles and insect screens must be installed within the apartment (with the exception of the front door gate). Grilles must be of aluminium material and powder-coated and match the color of the existing door and window frames.
The University will reimburse 50% of the installation cost to faculty members concerned (i.e. principle of equal cost sharing applies).
Faculty members who wish to carry out the above works must first seek consent from the University before installation. Please refer to the here (Paragraph A7) for more information.
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Q: Are there 24-hour standby services to attend to emergency situations like e.g. disruption of essential services, major power failure, etc.?
A: For emergency standby services after office hours, you may contact the Kent Vale Security Post at 6776 8865.
All genuine emergency situations would be attended to by emergency stand-by personnel while non-emergency cases would be charged accordingly.
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Q: Are there any contacts available for housing outside of the University?
A: For short term stay, click here. For longer term stay, click here.
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Q: Are pets allowed in Faculty Housing?
A: Please refer to the house rules for the various estates to see if pets are allowed.
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Q: What do I do if I purchased a private property?
A: According to HR's circular HR076/08, the University shall withdraw your housing benefit if a property is bought and sold. Your housing benefit shall cease 3 months from the date of purchase or date of TOP, whichever is the later. You should also drop an email to ONG Sze Hoon.
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Q: Billing Enquiries - for Individual / Departments
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Students
FAQ for Students
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Q: What are the hostel rates / fees?
A: The rates range from $70 to $180 per week for the rooms and $270 to $380 per week for the married apartments. For more information, please click here.
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Q: Room and roommate details
A: Your room details e.g. unit number will be made known at the point of check in. Due to the University's confidential policy, we are unable to disclose the identities of your roommates prior to check in.
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Q: How to apply / register for an accommodation?
A: Submit an electronic application via the application portal. An application fee of SGD$26.75 is payable. Successful applicants have to make an acceptance fee of SGD$200 to secure their accommodation.
For a step by step guide to the application process, please click here.
Applicants who are unable to pay online via credit/debit card or eNets would need to pay by cheque, money order or bank draft (in SGD). Please contact Hostel Admission Services for more information. Their contact details can be found here.
Applicants encountering technical difficulties with the application portal should contact Hostel Admission Services. For their contact details, please click here.
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Q: What are the types of student accommodation available?
A: There are five types of accommodations:
- The halls are known for their vibrant CCA, rich history and culture. Residents are expected to participate actively in hall activities. Meals are catered and residents are required to subscribe to this catering service.
- Students staying in the residences participate in activities organised by their campus-wide clubs, societies and interest groups. The Residences offer independent living in a communal setting with opportunities for cross cultural interaction. Residents can choose to dine at any of the eateries in the vicinity.
- Colleges provide a unique learning and living environment. Residents have the opportunity to combine the vibrancy of campus living with an exciting academic programme. Meals are catered and residents are required to subscribe to this catering service.
- The Graduate Residence is primarily for single and married graduate students. The Residence offer independent living in a communal setting with opportunities for cross cultural interaction. Residents can choose to dine at any of the eateries within University Town.
- The Graduate Student Apartments are primarily for married graduate students. The accommodation offer independent living in a communal setting with opportunities for cross cultural interaction. Residents can choose to dine at any of the eateries within Prince's George's Park Residences.
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Q: When and how do I pay the hostel fees?
A: Hostel fees are payable on a semester basis. Resident will be invoiced by the hostel management office after check in. For more information on hostel fee payments and mode of payments available, please contact the respective hostel management office. Their contacts can be found here.
Payment of hostel fees can be made at the respective management office or at the Student Service Centre at Yusof Ishak House. For information on the mode of payments available, please click here.
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Q: Can I change rooms or move to another hostel?
A: Room changes are subject to availability: please approach your hostel management office for advice. Their contacts can be found here.
Inter hostel transfers are subject to availability. Residents wishing to move to another hostel would need to approach Hostel Admission Services for their advice. Their contacts can be found here.
Please note that residents may be imposed charges by the current hostel for cancelling their stay. We would advise that you check with your current hostel management office before submitting your transfer request. Their contacts can be found here.
In order to ensure transparency and avoid monetary exchanges, and adversely affecting residents with no mutual swap partners, mutual swaps or transfers are not possible except under exceptional circumstances. Residents in such a scenario will be processed individually based on availability.
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Q: What are the hostel room types available?
A: Some room types include,
- Halls and Residences: Single or twin sharing. Mostly non-air conditioned with communal toilet and shower facilities. Prince Georges' Park Residences offers 285 en suite air-conditioned rooms.
- Residential Colleges: A mixture of single corridor rooms or apartment with 6 single bedrooms. A small number of the rooms are air-conditioned.
- Graduate Residence: A mixture of studio married student apartments or apartment with 4 single bedrooms. A small number of the apartments and rooms are air-conditioned.
- Graduate Student Apartment: A mixed of one bedroom and studio married student apartments.
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